Now Accepting New Customer Service Professionals

Build a career from home — on your terms.

Remote Customer Care is an independent business operating on the Arise Platform. We partner with motivated Customer Service Professionals who want to serve Fortune 500 clients from the comfort of their own home office.

Apply to Join See How It Works
2016
Established
100%
Remote Work
F500
Client Brands
1099
Independent
Customer service professional working from home with headset and laptop
Schedule
You choose your hours
Customer service professional in home office
About Remote Customer Care

A trusted partner for work-from-home professionals.

This company started with a problem worth solving. Around 2013, Pennington Gap, Virginia lost its largest employer when the local call center closed — a single closure that erased 20–30% of the area's available jobs overnight. The community needed a substitute. Brian Auville conceived a plan in 2014 and legally formed Auville Resources Company in 2016 to give those agents, and others a path forward: work-from-home customer service careers connected to the brands they already knew.

Today, Remote Customer Care services roughly 30–35 Fortune 500 brands at any given time, connecting motivated Customer Service Professionals to flexible, home-based work serving customers nationwide. Across nearly a decade in this industry, Auville Resources Company has helped agents build dependable income from home — without needing to commute, dress code up, or relocate.

We weren't the first, but we were among the few who led. As remote and AI-assisted services became the standard — virtually every Fortune 500 company now uses some form of virtual customer care — we'd already built the experience to support the people doing that work. When you join Remote Customer Care, you get the stability of a business owner who has been doing this since the beginning, and the direct communication that makes the difference between succeeding and feeling lost in the platform.

10 yrs
Since 2016, founded 2014
30+
Fortune 500 brands served
1:1
Direct CSP support
How It Works

Four steps from application to your first call.

The Arise Platform model gives you a structured, repeatable path into customer service work — and Remote Customer Care guides you through every stage.

1

Apply & Register

Submit your interest with us, then create your profile on the Arise Platform. We help you complete your enrollment and connect your account to our business.

2

Choose a Client

Browse available opportunities from Fortune 500 brands across retail, travel, finance, healthcare, and more. Pick the client and certification that fits your goals.

3

Complete Certification

Enroll in the client's certification course. Length varies by campaign — some are just 2–3 days of phase-1 training; others run a few weeks. You'll learn the brand's systems, products, and tone, fully online from your home office.

4

Service Calls & Get Paid

Once certified, you self-schedule intervals on the platform, take calls, and get paid for the work you complete. You're in control of when and how much you work.

Requirements & Qualifications

What you'll need to get started.

The Arise Platform has clear baseline requirements for everyone who joins. Here's what to have ready before you apply — most candidates already meet or can quickly meet these.

Personal Qualifications

  • 18 years of age or older
  • High school diploma or GED
  • U.S. resident in an eligible state
  • Pass a background check
  • Professional, reliable, customer-focused

Equipment

  • PC running Windows 10 or 11 (most clients)
  • Dual monitors recommended for some clients
  • Wired USB headset with noise cancellation
  • Hardwired ethernet connection (no Wi-Fi)
  • Webcam (for certain client programs)

Home Workspace

  • Quiet, dedicated home office space
  • No background noise during shifts
  • Locked door if children or pets at home
  • Reliable, business-grade internet (25+ Mbps)
  • Comfortable chair and clear desk surface

Time Commitment

  • Minimum 10 hours per week — no maximum cap
  • Most agents average 15–40 hours; some work up to 99
  • Self-schedule intervals as short as 30 minutes
  • Choose your own campaign, shifts, and client (subject to availability)
  • Certification ranges from a few days to several weeks

Ready to bring your career home?

Tell us a little about yourself and we'll walk you through the next steps — onboarding to the Arise Platform, choosing a client, and certifying for your first opportunity.

Apply to Join
Frequently Asked Questions

Everything you might be wondering.

Here are the questions we get most often from prospective Customer Service Professionals.

Pay typically ranges from $13 to $19 per hour, depending on the campaign and availability. Payment is made twice a month directly from the Arise Platform to your bank account, after deductions for any business-related fees (which Remote Customer Care will fully explain before you commit).
You are an independent contractor (1099). You are not an employee of Remote Customer Care, the client brands, or Arise. You are responsible for your own taxes and self-employment obligations. We're happy to point you toward resources for handling that side of things.
It depends entirely on the campaign you choose and your availability. Some campaigns have just 2–3 days of phase-1 training (off-phone) before you move to phase 2 and start taking calls. Others have a longer certification — anywhere from 1–2 weeks up to about a month. Whatever timeline you're looking for, there's truly something for everybody. We'll help you pick a client that matches.
Yes — that's one of the biggest advantages of this model. You self-schedule service intervals (as short as 30 minutes in many cases) through the Arise Platform up to two weeks in advance. You also choose which campaign and client you want to service. Your minimum commitment is 10 hours per week; from there, you decide your own schedule, shifts, and how much you want to work — subject to client availability.
Not all U.S. states are eligible — only the states where the Arise Platform is welcomed and allowed. The eligible list changes over time, so we'll confirm your state at the time you apply. If you're outside an eligible state, we'll let you know upfront so you don't waste any time.
Each client provides its own certification course (instructor-led or self-paced, depending on the program). On top of that, Remote Customer Care provides onboarding guidance, troubleshooting help, and ongoing communication so you're never figuring things out alone.
No hard feelings. The model isn't for everyone — it rewards self-starters who like flexibility and independence. We'd rather have an honest conversation upfront than have someone sign on and feel stuck. Reach out and we'll talk through whether this works for your situation.